Fast food is trash in Richmond in general

That's what I've been saying. I don't go much but the last few times they've been out of important components. Meanwhile i can see 2 people working out online orders while the main line is backed up. I seems like a case of being understaffed while corporate prioritizes online orders.

Two different burrito making stations that absolutely do not communicate with or help each other in any way. I stopped going to Chipotle after one too many times of placing an online order, arriving after the app said it would be ready, then watching multiple people come in and go through the walk through line while waiting for my food to be made. The last time, after 20+ minutes, I just cancelled the order and left to get a sandwich from one of the grocery stores.

It's right next to the Petco and Farm Fresh Fresh Market. Pro-tip, don't go there, go to Torchy's instead.

Chipotle is not good. Stop expecting it to be good. Hot food is lukewarm. Cold food is lukewarm. It is overpriced slop. Taco bell is better.

Agreed. Moes is so much better than chipotle!

The only delicious answer here

Wait. What's the difference between innsbrook and shortpump?

My boy worked there when they closed. Said the cafe Rio model of business was to cook a shit load of everything all day and then throw out the leftovers every night. Said the food waste was absolutely incredible. They are a good ass company tho. He showed up for work and a corporate rep was there with a check for $2,000 for every employee. He still talks about it to this day. (He was a part time highschool student so was a lot of money to him)

Moe's!

There's a carytown chipotle!?!?!? Where?????

The one near Gaskins got some new workers and they’re so nice and pile on the scoops. It’s my favorite one.

I used to work at Chipotle on hull Street way back in like 2013 and back then VCU was seen as the best in the area. 😂

They don't reuse anything on the hot side from overnight, only the cold stuff, and it's still pretty likely salsas put on the line later in the day could have been prepped the night before anyways.

I worked at one of the busiest ones Absolute nightmare, completely mismanaged

This is a huge issue. The volume these places get has no bottleneck now with app ordering. Add this onto fairly low wages and it’s a recipe for poor results.

For real! Don’t expect above average staff if you’re paying below average wages.

Minimum wage, minimum effort

Holy shit, -40 by saying which Chipotle you like best? People might be taking their franchise preferences a bit too seriously....

That’s crazy somehow the receipt they stick on the bag has everything you ordered but it’s a software problem that’s causing them to not include items people pay for. Are the people behind the counter androids or illiterate?

We did this at short pump Friday's ALL the time. Hell, there was more than one occasion when I had to tell my bar guests I would be right back, and would run to ABC for more Jager. What was it about jagermeister in the 2010s that made us go thru 12 bottles a night? No one knows, but if DUI Fridays shitty self can keep stock, surely Chipotle can..

My favorite is how they’re “out” of everything at 8pm when they close at 10.

Like obviously I understand that going to a restaurant right at closing is a dick move, but going to a fast food joint two hours before close should not be a problem.

This location seems to run out of items often. I’ve ordered online twice only to show up to the store and they have their door locked and no signs communicating what’s going on……. and obtaining a refund on Pepper isn’t always the easiest.

When I worked BOH at TGI Friday’s, if we ran out of items we would run to Costco, a supermarket or source items from a different store with stock. It blows my mind that with such a limited menu, that Chipotle location doesn’t do this.

I’ve also noticed the difference in the quality of food when ordering online vs in person.

Except Moe’s quality is noticeably worse

Chipotle always been shit lol, I had friends who worked there when it first opened and their safety protocols were horrendous, lots of burns and cuts. They’re probably all crap now cause they can only hire people who don’t give a crap either.