Recent comments in /f/personalfinance

sf_sf_sf t1_j6nnitn wrote

Escalate to the next level manager. Here's a script that might help:

Hi, When I try to log in the web site says my account is disable and to contact you. I have tried this multiple times since November and my account is still locked and I have not received any call backs or letters any time I have contacted you.

Can you help me or escalate me to the next level to fix this issue?

If they say "we'll call you in 3 days", request a higher level supervisor and try not to take "no" as an answer.

Let them try to see what the problem is, later on in the call, perhaps confirm the address / phone number / email address they have for your account.

If you have to wait for a 3 day call again for some reason, get a name from the person and a call id for this support call or something, and then in 3 days calls back with that additional information and say "I've tried again and they were not able to help me, please escalate this"

Good luck.

I wonder if they have an old phone number and postal address for you.

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meamemg t1_j6nlhco wrote

A $200,000 house is pretty reasonable considering your income. You are able to put 20% down and not even use half of your savings. That's better than most people.

How does $1,500 in "rent" (I assume you mean mortgage payment) fit into your overall budget? Are you including property tax in that number? Will you still be able to save 15% towards retirement with that payment? How much will be left over for other savings?

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