Now the flight arrived to Tweed and they’ve been stuck on the plane for an hour and a half.

They have also been doing barrel aged beer releases every morning at 10 am until Christmas on their website

12 percent always keeps 3 to 4 on tap, right now some are holiday themed

To be fair, Tweed was closed this morning due to a plane getting stuck in the mud off the taxiway (lol). Doesn't explain the original delay, but everything today is royally fucked up.

https://simpleflying.com/avelo-boeing-737-stuck-in-mud/

When you consider the complexity and interdependency of our air travel system, what I find surprising is that it works as often as it does. Even small problems can escalate into total clusterfucks in a matter of hours.

I'm willing to forgive the occasional fuckup. What is inexcusable is the lack of customer service and accountability when something does go wrong.

Yeah, it sucks cause Avelo knows they are the only airline servicing Tweed. You either put up with their "customer service", or deal with getting to/from JFK or BDL. With their cheaper price and New Haven location, they know customers will be back to take the gamble. So as customers our only choice is to either pay more for the "United/American/Delta" experience or play the game with Avelo and hope that everything goes well...

For me, I get that stuff happens. I'm not going to go into extensive detail with my issues I'm currently facing at PBI with Avelo trying to get to New Haven, but I can tell you that I'm perplexed by their customer service. It's truly a whole different approach...it's like they're actively trying to poke the bear and agitate a terminal full of angry passengers, rather than do a single thing right. You're entitled to mess up, and I know it's not these employees faults...but, wow...this was a disaster and couldn't have been dealt with in a more chaotic manor. All the PBI people are apparently constantly furious with Avelo Operations on a 365 day basis...their responses were much more professional, but basically along the lines of, "good luck with those guys..."...the employees were not prepared or knowledgeable and put gasoline all over the flames. My flight was the canceled flight because they got the plane stuck in the mud at the tweed runway, lol

Avelo has like 11 jets in their fleet. If one is broken they literally have no backups to swap in.

Skate New Haven posts their schedule on FB and Instagram. Look for Open Skate times. They have skate rentals available

Flying to Hartford is probably the easiest but limited direct flights. I think JetBlue only has one daily direct flight. Personally I like flying into NYC (usually JFK) and spending an hour or two in NYC before taking the Metro North from Grand Central yo New Haven. You can also fly direct via Breeze to white planes and then Uber buts it’s a $90 Uber.

Taking something personally that's not even their own experience

Lmao it's not even your experience 😂 so informative

It’s been 27 hours and third boarding and the plane still won’t get to new haven

I'm going to see it tomorrow, looming forward to it.

Thank you! Will also look into that as well

thank you for your service

Finally, a girl for Avelo showed up at the terminal. She says she has no contact with Avelo and not getting any answers from them, but we are all sitting here. She can't get through to anyone from the company that employs her, but claims they will smush us onto the 6:30pm flight since it's not full, worst comes to worst...but our 3:30 has been delayed, indefinitely...

Ugh. Trying to bring my family and young children from PBI to New Haven currently with Avelo. My son is special needs so Avelo and TSA said to arrive 3 hours early, but we had to wait for Avelo employees to arrive at 10am for our 11:25am flight just get our bags checked and start going through security. Now, our flight has been delayed until 3:30pm, we are going to miss an entire day of our vacation, I'm stuck with a 5 and 7 year old, and there's not even Avelo employees in the terminal to speak with. There's a terminal full of irate people and no Avelo personnel to speak with. Flight xp346. Zero recourse....wife is on hold for an hour now, and their email just says, "We know this is not the smooth on-time experience you were expecting. Unfortunately, we fell short this time. We greatly appreciate your understanding and patience."

If you don’t want to Uber the whole way, you can Uber either to the Windsor Locks or Hartford train station and take CT rail into New Haven

Had a trip with Avelo this year, no delays or problems at all. Technical difficulties can occur with any airlines, it was just unlucky.

Okay. Have a lovely day friend. Best of luck to your family member

Roger that. I’m done speaking to you.

[removed]

I’m not “demonizing” anything. I’m reporting an experience in a review.

I’m also not talking about the airport. The airport has nothing to do with the post.

And once again you use a sexist insult to personally attack me. I’m done speaking to you.

The irony of this haha. Who’s taking something personally?