Recent comments in /f/newhaven

Whydoyouhatefreedom t1_ixjp7so wrote

CALL THE DMV!!! Montessi VW did this to me! They told me I needed a whole new transmission, (5k) when all I really needed was a $150 part. Brought it to another dealer and Mentessi had to pay for the car to be put back together.

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m11cb t1_ixjjxq1 wrote

If you feel like you were defrauded, you can always file a complaint with the city. I'm assuming they'll need some info but it seems worth it to get your money back, or at least start mediation.

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HockeyandTrauma t1_ixj5rbt wrote

The point is, you don't get into these situations where you feel like you're being had when you take ownership of the vehicle you're driving. Being informed on what regular maintenance is on the vehicle, getting it done, and using a trustworthy shop or dealer doesn't put you into these situations. Hack shops rely on low knowledge drivers to make thier money. It doesn't really matter if they quoted you 5 dollars or 5 million. Not knowing anything about it is going to put you in situations where you feel had. Whether you were or weren't.

It's all preventable.

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suburban_mom_jeans OP t1_ixj59am wrote

Didn't know that was a thing. I'm not a car person. I get in and drive. 🤷🏾‍♀️

Anyway my issue is not with paying for the repairs. My issue is that I was given an estimate. The price changed and I was not informed prior to them doing the work. This has little to do with my knowledge of my car or anything else. You can't add $500 w/o informing and getting approval from the customer.

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HockeyandTrauma t1_ixj3xgn wrote

An estimate can change to anything as long as they call you and tell you what the change is going to be. You can choose to pay it or stop the work there. Like with any significant work, you don’t know what is going to be found or needed til it’s torn down. When they do a diagnosis for an hour or two of labor, they’re not tearing down the differential to figure out what exactly is needed. That’s why it’s an estimate not an exact. If you feel you’ve not been properly notified, then you need to run it up the chain. It’s a franchise. That shop has someone to answer to.

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robzillerrrsss t1_ixiuuvd wrote

It seems odd that the price went back up to the original 4200. Too much of a coincidence. Is it possible that there were taxes and disposal fees not included in the $3704?

But either way, it sucks but that is close enough to the original estimate that I wouldn't be too surprised by it.

The car is only 3 years old, why didn't you check if it's covered under warranty? $4200 repair on a 3 year old car is way too much.

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