Recent comments in /f/jerseycity

illgainedgoods t1_j7l0rdy wrote

I find that Kook & Sons does great work but I have never failed to be charged more than expected. I had my mom call them out to fix a pedestal sink that was not properly attached to the wall (installed by someone years ago and just held on by silicone and a prayer).

Kook sent two guys, and she was charged for both their time even though one guy did nothing but stand in the doorway and gossip. They also did not have everything they needed, despite knowing what they were coming out for, so they had to run out and buy it or get from their shop. They charged her for the time they spent going back and forth to get the stuff they didn't bring with them.

I had a couple of similar experiences where they price ballooned higher than the original estimate, though in one of the cases I understood why the job was more complicated than it was originally thought.

I completely trust the work they did, so I would recommend them to anyone needing work, but I always make sure to mention the price might be higher than other companies.

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Jahooodie t1_j7kyu4z wrote

Basically. I go in the middle of the day on a weekday when it's slow, usually it's an okay to good person. I'm not a complicated cut & it's fine, I'd rather cheap.

Going during Prime Time when they are full and rushing, not as good.

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pixel_of_moral_decay t1_j7ksbfd wrote

PSEG’s repair program exists mainly to service government contracts (housing authorities etc.). It’s not about quality work, it’s about contracts. Their side hustle is direct to consumer maintenance contracts, which are their version of Best Buy’s extended warranty. Their money comes from getting people to sign contracts not from doing work.

Basically as a customer, they’re always going to rip you off, just a question of how badly. But their number is in every bill, so if that’s the max effort you’re willing to put in, that’s what you get.

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