Recent comments in /f/iphone

faslane22 t1_j9zddxd wrote

Totally depends on the item, what warranty if any etc etc. It’s totally case by case basis. Friends of told me that they broke something and just got handed a brand new one in many cases yet I’ve been going in there for years for my clients if I can’t fix something and I’ve never gotten anything absolutely free ever.

2

iNeedAnAnonUsername t1_j9zd65g wrote

I recognize I’m commenting a bit late, but it’s technically not the initial screen. It’s when the phone activates, which is after the WiFi setup screen where you either connect to a wifi network or select the option to activate over cellular.

I’ve heard sad stories about people selecting the language and region and assuming they’re good to go since they got through a couple of setup steps.

I tell people to just try setting up the phone by skipping everything until you see the Home Screen, and that’s how you can be certain it’s safe. Then just erase the phone again to get back to the setup screens. It’s annoying, but it’s not too hard and just takes a couple minutes.

10

CactusBoyScout t1_j9zb9ym wrote

I watched a Genius Bar employee just straight up give a dude something once.

This guy brought in his MacBook that was having issues and the Genius Bar employee hooked up a wired Apple keyboard to run some diagnostics. The guy was like ā€œOh man I’ve been meaning to get one of those. They look really nice.ā€

And the employee just goes ā€œI think you came in with it. šŸ¤«ā€ The guy seemed confused so he just repeated ā€œI think you came in with it. šŸ˜‰ā€ And the guy put it in his bag after they were done.

An ex of mine got a brand new MacBook after hers required like 4 separate repairs for manufacturer issues. That seemed more reasonable but it was still at least a year out of warranty so I was impressed.

21

RevelNlife51 t1_j9z9072 wrote

My 13pm recently died and I'd only bought it last May. I took it to the Apple store. They replaced the entire system minus the screen. It would've been $600 but since it was still under warranty it didn't cost me anything. It only took them 45minutes to fix and they were busy. I will always keep AppleCare.

1

Anders13 t1_j9z75ae wrote

The best and funniest memory I have was a very sweet lady who had broken her phone but was out of warranty…I noticed the phone’s battery was below threshold during diagnostics so I swapped the whole thing under swollen battery replacement (I think it was $99 vs $300+) to replace the entire device.

About an hour later she comes back SOAKED from head to toe, including her hair (she was wearing a long dress) and tells me she had fallen into one of the mall’s water fountains lmao! At that point I swapped it again at no charge since it was within a 90 day warranty.

165

20InMyHead t1_j9z2fgh wrote

They do this, if you bring in your device for a repair and they find something broken that shouldn’t be they will repair or replace it free. Years ago, I brought in my several-year old phone for a $29 battery replacement, they gave me a entirely new same-model phone because they said they found the battery had swollen.

1

nobody-yesbuddy t1_j9z25x3 wrote

I’ve heard many stories like this. Generally speaking if you are honest about what happened and act like a decent human being there is a good chance they will go above and beyond.

I managed restaurants and worked in retail for years. I was always more willing to help a kind customer than one that started the conversation in a rude or demanding manner. It’s not rocket science; most people will react the same way.

10

drive2fast t1_j9z0q7j wrote

I brought my iphone 5 in smashes to shit from years in trades and they said ā€˜oh the camera doesn’t work, that is independent of the damage so have a free new phone’.

I sent in my 11 to get a new screen a few weeks ago and they sent me a brand new phone. No idea why. Looks like my dad is getting a new phone.

2