Recent comments in /f/iphone

papito_m t1_j9yqzwh wrote

Yup. They did this once for me with a $2500 iMac. Having screen issued so they tried to repair. Started acting up again and called Apple support. They apologized and said “we’re just going to send you a brand new one”. Two days later it was on my doorstep. New one was perfect and lasted over a decade.

Edit: Sorry. Misread your question. You said if they break it. Either way, Apple takes care of their customers.

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dragonkyngreborn t1_j9yq2r4 wrote

There are many different reasons why they may have done this, from they may have broken the phone themselves, and they’re covering, to it may be a possible defect, they discovered. But ultimately, since Apple takes the “defective” phone back, they can reuse the parts that are good on the phone in other devices. I went in for a screen repair, and they said the antennas on my phone were messed up, so they just gave me a brand new phone. I had to pay for the screen repair, but that was it.

Basically, apple can make back most of, if not all the money they will lose by giving you a new device. It’s why I always recommend people go to an Apple store if they can, because your options are a lot greater than if you go to a phone repair shop in a strip mall.

Of course, that doesn’t mean that you will always get a new device, it’s just it’s not uncommon as people think.

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Stephen_NM2022 t1_j9yph53 wrote

People live in a fantasy world if they think this is the way Apple operates all the time. There are just as many stories in the other direction. What happened is simple and is exactly what you assumed. They broke your phone while replacing the battery, the damage in question could not be repaired on site and could not be blamed on the user, and a manager made the call to give you a replacement with a standard excuse.

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