Recent comments in /f/iphone

peacenchemicals t1_j9ynqdf wrote

sorta related, but i used to work for t-mobile and sometimes people would do warranty exchanges and the system would be like, “lol gtfo w that old ass phone. here’s an upgrade” it was rare, but it happened.

i also just remembered as i’m typing this, a lot of us exploited the system too lol. i never did, but i knew a few people who had old ipads. they’d add the insurance (it wasn’t supposed to work) process a warranty exchange, and the system offered them an ipad pro

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Planetoid127 t1_j9yn7ye wrote

A few years ago I had my iPhone 6s serviced by an Apple Authorized service center (London Drugs). They installed a new battery in my phone and I paid them 60$ CAD. A few hours later the battery started swelling enough that the phone was not sitting flat anymore and the screen was malfunctioning due to excessive pressure. I brought it back to the service center and after they inspected it they got apple to send me a new 6s free of charge.

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Momentary_Apocalypse t1_j9yn2kx wrote

Yup. I bought my daughter a used iPhone SE (2016 model) in 2020. I took it to get a new battery just so it would have full capacity, even though the one it came with was still ok. When I came back to pick it up, they told us the Touch ID sensor was bad, so they gave us a whole new phone for just the cost of the battery, $40. No warranty, no AppleCare, not even the first owner.

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damoonerman t1_j9ym3i0 wrote

It’s called good customer experience. Apple reps have this type of discretion. That’s why you ALWAYS be nice to them if you need something fixed. Never lie. They can make you pay full price or give you a new phone. Next time you want to buy a new phone, you will think of this and go Apple. Or, even if you went Samsung, if same thing happens and Samsung charges you, you will think “Apple gave it to me for free!”

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Sterben27 t1_j9yk67d wrote

I had the iPhone 7 and when leaving work it was windy as hell and it basically got blown out of my hand when I took a mis-step. Contacted Apple via Live Chat and they overnighted me a replacement before even getting my broken one back. Cannot fault their Customer Service most of the time.

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