Recent comments in /f/WorcesterMA

dupattaluella OP t1_j60da7z wrote

Reply to comment by CGmoz in Electricity Bill Update by dupattaluella

We're in a single house, so they'd have to be tapped in somewhere else. I don't think a switch of the meter would have fixed that.

Beyond that, I called and complained for 3-4 months since I didn't agree with our bill relative the year before (looking at kwh, not cost) and after a few months of complaining the kwh decreased by about 200kwh/month with no change on our end.

I truly think NG was trying to rip us off. Maybe they're in cahoots with solar companies since we get door to door solar sales people at least once per month for the last year.

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C6H12O4 t1_j608gb9 wrote

Reply to comment by CGmoz in Electricity Bill Update by dupattaluella

I doubt it would have been fixed during the meter swap. Meter swaps are very quick and easy they just pop right out. If the tech had noticed something a miss in the meter pan they would not have touched it and alerted OP bc the meter plan is the customers responsibility.

Your point about a neighbor using OP's electricity is very possible.

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C6H12O4 t1_j607ngp wrote

They likely still have it at their meter shop, if you would like it tested.

Additionally while it does happen it is rare that the meters are off especially by 2x. They are pretty rigorously tested during the certification process. The other possibility is an issue with NG's billing system which is more common of an issue. The MA DPU can likely help with that as well.

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CGmoz t1_j606qnx wrote

Huh? No, your neighbour would have been hooked into the electric line somewhere downstream of the meter, it wouldn't have been based on a meter swap.

But when the electric company gave you a new meter, they might have fixed it - or whoever was tapped in noticed you noticed and stopped.

This happens by accident a lot in 3 deckers - some electrician isn't paying attention and hooks one unit's outlet into another unit's breaker box or something.

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C6H12O4 t1_j604z51 wrote

I don't live in Worcester anymore, however I may be able to help. I work for the NYS Department of Public Service, and we regulate utilities. Every state has a version of one, in MA it's called the Department of Public Utilities. I would reach out to them to help.

In NY the law is that a customer can request a meter investigation where the utility will pull the meter and test it in the presence of a DPS meter expert. If it was found to be out of spec you would be refunded the difference. I'm not sure what the regs are in MA but I would call and see.

Some of my other thoughts are that 800 kWh a month seems on the high side that works out to an average 1.11kW continuously. I had an issue where I would keep the fan on my forced air heat all the time to keep air flowing but it was actually using around 800-900 watts so I would check that l.

Also commodity prices for natural gas and fuel oils have been very volatile and high. Utilities pass these costs directly onto the customer, they don't profit off it or mark it up. Generally utilities will try and hedge these costs so that ratepayers are insulated from the volatility but all hedging can do is smooth it out. What I'm trying to say is that the utilities don't have much control over the supply portion of the bill.

I would also check what rate code/service class you are in, it should be listed on your bill. If you had a meter that tracked different periods you may be on a time varying rate which could affect the bill as well.

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CGmoz t1_j603psk wrote

NG is pretty well regulated, it would be quite a scandal if they were ripping you off on purpose.

I think it is more likely that one of your neighbours (are you in a 3 decker?) was hooked up to your electric somehow. If it was an accident, it might've gotten fixed then the meter was swapped. If not, definitely keep an eye out.

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